At Khelo Pakistan, we aim to ensure a transparent and fair return and refund process for our users. Please review this policy carefully.

Eligibility for Returns or Refunds

Returns or refunds may be considered only in cases where:

• A payment was deducted but the service was not delivered

• A technical error occurred from our platform’s side

• An incorrect charge was applied

All requests are subject to verification.

Non-Returnable Items

Completed services, successfully processed transactions, and services used as intended are non-refundable unless required by law.

Request Process

To request a return or refund, please contact our support team with:

• Your registered name and contact details

• Transaction ID or order reference

• Reason for the return or refund request

Requests must be submitted within 7 days of the transaction date.

Refund Processing

If approved, refunds will be processed through the original payment method. Processing time may vary depending on the payment provider and can take 5–10 business days.

Rejected Requests

Khelo Pakistan reserves the right to reject return or refund requests that:

• Violate our Terms & Conditions

• Involve misuse, fraud, or false claims

• Are submitted after the allowed time period

Policy Updates

We may update this Return Policy at any time. Any changes will be posted on this page and will take effect immediately.

Contact Us

For return or refund-related questions, please contact us at info@khelopakistan.pk